Frequently Asked Questions:

 

 

 

 

 

 

 

Why can’t I use any clover device with my own provider?

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Wait, so the Clover devices can’t be reprogrammed?

As of 2018, no.

Processors cannot reprogram Clovers like they can with other machines. While the Clover POS can work with many different credit card processing companies, it will only work with the company from whom you purchase it.

So if you buy a Clover station from Processor A, and then want to switch to Processor B, you can’t use the Clover you bought from Processor A once you switch. Annoying right? You’d need to purchase a new Clover Station (or other equipment) from Processor B.

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What do I do if I bought a Clover POS but want to change processors?

Owning a Clover Station doesn’t prevent you from switching processors, it just prevents you from continuing to use your existing Clover POS with a different processor. Unfortunately, you’ll need to decide if changing processors is worth purchasing another point of sale system. In many cases, if your processor is gouging you on fees, the answer is a resounding yes.

The amount you could save on processing by switching to a competitive solution such as those available through the Bank Card Buddy marketplace could quickly exceed the initial expense of purchasing a new POS system. Alternately, you can continue to use your existing processor until you decide it’s time to purchase a new POS anyway and then switch, or you could decide if you’d be able to use a less expensive countertop terminal or smaller tablet-based system instead of purchasing another full-fledged POS.

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Why isn’t it reprogrammable?

Your guess is as good as ours.

We reached out to First Data for an explanation, but that attempt proved futile through both First Data’s customer service live chat and the Clover support phone number. In the case of the live chat, the representative confirmed that the Clover cannot be reprogrammed, but couldn’t offer an explanation as to why and referred me to Clover phone support.

When contacting phone support, the rep made vague references to “security reasons” and wouldn’t go into further detail. First Data’s press department did not reply to an email asking for clarification. If we receive a definitive answer from First Data, we’ll update this article to include its response.

While reprogramming equipment does require a little work on your processor’s side, the fact that it’s a common practice for other equipment suggests that First Data didn’t want the systems to be reprogrammed or doesn’t permit it rather than it can’t be done. Whether this is for vague undisclosed “security reasons” or it’s simply a money grab is up to you to decide.

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How do I access my Clover go account from another device?

If you’ve purchased a new device, simply download the clover go app and sign in to your existing account with the associated email address and password. Funds will continue to be deposited to the bank account linked to your Clover go account. Additionally, Clover go readers are universal and can be used with any supported device and Clover go account, so there’s no need to activate or register them.

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How do I link a bank account?

Bank accounts can be linked and edited by sending submitting a voided check or a bank account on file letter to the agent you have been assigned to.

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When will I get my deposit?

Clover automatically deposits funds to your linked bank account within 1-2 business days. Cutoff time for next day deposits is 6:59pm est. No deposits on weekends or holidays.

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How can I order a new reader?

Request a free bluetooth reader by calling Bank Card Buddy at 1-844-BC-BUDDY

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How do I set up my new Clover device?

Setting up your  Clover helps you quickly add items to sales, manage taxes, track inventory, and build insightful reports on what’s selling. Having Items is also useful when sending Clover Marketing campaigns and setting up Clover Loyalty programs for specific products.

Click Here and follow these steps on setting up your device.

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Can I use your services abroad?

Credit card processing with Bank Card Buddy is only available in the 50 United States. 

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Do I Have a Merchant ID or Account Number?

Yes, all merchants will be assigned a merchant id and it will be emailed to you in your welcome letter after your account has been successfully signed up and approved

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